OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
103 ratings and 75 comments received in the last 90 days.
28 December 2025
Outstanding experience from start to finish. The dealer was amazing and, by far, the best service we have ever received from a car dealership. Tom Sutton at the Durham dealership went above and beyond, professional, friendly, and incredibly helpful.
27 December 2025
Thomas Finlayson was professional, friendly and customer focused throughout. He kept us fully informed at every stage of the buying process.
20 December 2025
Tremendous service from Sales staff especially Tom.
20 December 2025
I was treated like a valued customer throughout the whole process
17 December 2025
Everything that the Mini Centre did was faultless. Where improvements can be made is in the volume of e mails from the Central Teams. They completely over complicate a simple process; let the Salesman be the prime link with the customer.
12 December 2025
Kept well informed, friendly staff
12 December 2025
Charlotte was very helpful and kept us informed of progress. She also helped with the digital side of things.
02 December 2025
I was very happy with the experience of purchasing and collecting my new car the sales team went beyond what I had hoped.
01 December 2025
They kept me informed throughout the process. Even when there was a slight hiccup they dealt with it promptly and kept me in the loop.
10 January 2026
Everything went smoothly
08 January 2026
Staff were very polite and approachable. The service was completed and a video sent to me. I was called when the car was ready and in a timely manner
08 January 2026
Excellent service and car finished ahead of schedule.
05 January 2026
Everything taken care of in a timely and efficient manner
04 January 2026
Straightforward service. Staff were friendly and helpful.
29 December 2025
Did extra work on request at short notice
29 December 2025
Team at Vertu Durham were great couldn't be more helpful
23 December 2025
Part lost and replaced with inferior part
22 December 2025
Video showing me everything
22 December 2025
Was well looked after and mini was serviced and cleaned in time frame
FIND Vertu Durham.
Address
- Broomside Park, Belmont, DH1 1HP
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0923
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
Address
- Broomside Park, Belmont, DH1 1HP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0191 357 0925
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
05 January 2026
A bit short staffed on the day but it was New Years Eve! The staff still made the handover experience great