OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
105 ratings and 74 comments received in the last 90 days.
30 May 2025
Far too many emails .. lots of duplication
27 May 2025
Alisha looked after all our needs and was highly responsive to any communications that we had
20 May 2025
Alicia and Ellie were great and persevered to get me the right car and right deal
07 May 2025
Good service
30 April 2025
Completely satisfied great place to look and buy a car
28 April 2025
Smooth process from start to finish
23 April 2025
elli and christian where amazing. so helpful and great service. fely very valued.
15 April 2025
Weekly update on progress, very helpful and covered all aspects of purchasing, delivery and after service .
01 April 2025
Friendly, approachable and knowledgeable staff
06 June 2025
Good service
06 June 2025
Highly professional service with all staff friendly and helpful
04 June 2025
Fantastic individual at tentative service
04 June 2025
Rachel is an outstanding member of staff
01 June 2025
See previous remarks.
30 May 2025
The staff at Vertu Durham have been extremely kind to me recently while my mum has been ill & since her death. From the telephone switchboard to the girls in Customer Service, the mechanics & the overall manager, they've all gone above and beyond.
30 May 2025
Nice to be treated as a valued customer. Personable staff. Work finished on time.
29 May 2025
Could not be better service friendly and more particular made it easy for an octogenarian to understand .
25 May 2025
Simple and straightforward
22 May 2025
Completed the MOT I asked him to book me in and message me when service due I think sometime in August I'm still waiting for his reply
03 June 2025
Again the staff were extremely helpful and reliable. They kept me informed of all processes and procedures.