OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
117 ratings and 86 comments received in the last 90 days.
01 April 2025
He explained everything to me
01 April 2025
Friendly, approachable and knowledgeable staff
31 March 2025
Fantastic, I am not very tech savvy however Jack Hardy even helped me find cheaper insurance which turned out to be MINI flex insurance, helped me get set up and happily printed out all my paperwork which he really didn't have to do. Brilliant team!
30 March 2025
Christian salesman dealing with us was excellent in every way ??
08 March 2025
The whole team are really lovely and made me feel welcome on every visit. Christian is a credit to the company.
07 March 2025
Listened to what I needed from a car
03 March 2025
The team at Vertu MINI Durham were excellent throughout the whole process
02 March 2025
as above Thomas kept in touch with me all the time whilst I was waiting for my new car
01 March 2025
Christian tended to my every need and request at every step of the process
20 April 2025
It was great to see around and under my Mini and a mechanic giving advice and information
17 April 2025
The only thing I would do better is when you send the status as green then give an approximate time to collect the car. I returned to the garage thinking green meant go but actually waited about 30 minutes before the car was ready to hand over
16 April 2025
Very professional good service
15 April 2025
Very professional garage.
15 April 2025
The work carried out was quick and efficient. Very happy with overall customer service.
15 April 2025
As above extremely friendly staff and reliable service. Process prior to arrival could be a bit more efficient as below but nothing major. Still overall a very good experience.
14 April 2025
Some updates provided but expected completion not met
13 April 2025
Was told on the call the service would take 1 hour. Was told when I arrived time slot was 2-3 hours.
13 April 2025
Excellent service with video sent to update me on car . Car ready when supposed to be
10 April 2025
Great service well communicated throughout
15 April 2025
Weekly update on progress, very helpful and covered all aspects of purchasing, delivery and after service .