OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
110 ratings and 76 comments received in the last 90 days.
26 September 2025
We have dealt with the same person for each of our cars and cant fault them Charlotte Huntington is our contact at Durham
12 September 2025
We were really looked after.
07 September 2025
We had a fantastic sales experience with Charlotte from Vertu Mini Durham
03 September 2025
Alicia was very helpful.
21 August 2025
It was amazing working with Thomas, everything was so smooth
19 August 2025
Both sales advisors excellent. First Thomas, lovely approach, no pressure, interested in what i wanted and lovely attitude overall-also kept me well informed. Tom at handover, explained in detail all the "tricks" the car can do and offered follow up
17 August 2025
Good customer care , knowledgeable about car . Friendly professional service
11 August 2025
Salesmen explained the car's features and were able to answer my questions. Not had an automatic before so this information was importent.
03 August 2025
Salesman was so pleasant and helpful.
08 October 2025
James was very helpful and professional at Durham
07 October 2025
Excellent
07 October 2025
kept informed of progress, outcome of service well explained
07 October 2025
Great service by all involved
06 October 2025
Considerable improvement compared to Vertu Teeside Preston farm which I would only rate 1star.
04 October 2025
Greeted by Josh who explained the processes and timelines for the service/MoT and provided a breakdown of costs as well as loking after all our needs
03 October 2025
Everything ran smoothly
02 October 2025
Good service kept up to date with service throughout the day and advised of work required straight away
30 September 2025
All went really well
30 September 2025
Good communication and answered queries effectively
28 September 2025
I knew what I wanted so the experience was much easier