About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

155 ratings and 128 comments received in the last 90 days.

18 October 2026

Everything was very easy

17 October 2026

Thomas Finlayson from the Durham branch provided excellent customer service throughout the experience of buying of my new car.

17 October 2026

Smooth and easy order and delivery

11 October 2026

Tom and Christian have been great to deal with and kept me up to date on everything

02 October 2026

Service from staff was fantasic.

02 October 2026

Very helpful and knowledgeable sales staff.

01 October 2026

The service I have had from Tom personally has been excellent. A true professional throughout without the typical and unnecessary salesperson chatter. Knowledgeable and helpful without being pushy. Very happy with the service I received.

01 October 2026

My overall experience was excellent from start to finish. Everyone at the center was friendly, welcoming and professional. Christian was extremely helpful and patient throughout the purchase, and Ellie made the finance side clear and straightforward.

30 September 2026

Christian kept in touch with up todate information about my car

29 September 2026

Looked after extremely well from start to finish

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28 September 2026

Friendly, extremely helpful, kept us imformed , whilst waiting delivery, and delivered earlier than expected.

27 September 2026

Helpful & well informed salesman.

27 September 2026

I visited Vertu Mini Durham to view the Mini Coopers. Christian greeted us and offered no-pressure help and advice. Helped me pick the perfect car, advised about delivery and sent me photos when it arrived. Lovely handover experience too.

27 September 2026

Thomas was in contact with updates all of the time, we never had to ring or chase.

24 September 2026

Lovely car great customer service Christian who delt with me was a great lad very pleasant knowledgeable and helpful id like to thamk him again and vertue

24 September 2026

Very friendly and helpful staff , better customer service than many other dealerships

21 September 2026

Service was amazing, Jack listened to what I wanted and recommend the perfect car for my budget. So very helpful and knowledgeable.

19 September 2026

I have had about 7or 8 new minis from Belmont Mini garage 110%every visit always there to help after the after sales Dealt with Thomas Finlayson my last 3 minis and also Ellie the manager could not ask for anything more when visiting the showroom

13 September 2026

kept it simple and straight forward

04 September 2026

Seamless process.

26 August 2026

Thomas, our salesman was friendly, polite and very helpful

25 August 2026

We were looked after very well. Not been pushed into making decisions. Very good customer care.

04 August 2026

I was very satisfied with my experience from start to finish. Christian was brilliant he was helpful, professional and made myself and my family feel very comfortable. It was a great experience which was a hassle free and smooth process.

03 August 2026

Great Service

03 August 2026

Fabulous non-pressurised service from Tom, Thomas and Ellie. A couple of hiccups with collection date due to damage to the bumper on receipt at the dealership and my insurance. All sorted out no faff or drama.

01 August 2026

Christian made me feel welcome and put me at ease right away.

31 July 2026

Christian was extremely helpful and the service was absolutely amazing.

25 October 2026

Friendly greeting, quick service, kept me informed with progress throughout. Car was ready earlier than anticipated. Excellent

23 October 2026

Easy to book service. Price as expected. Friendly and knowledgable at reception.

22 October 2026

While the Mini service team are always good I was upset to learn that my 'plan' did not cover the price of an oil change which, in my opinion, is the most expensive part. So I have no idea why I am paying for this plan

22 October 2026

Left MOT till late & service centre was able to squeeze my car in

21 October 2026

Very clear video and walkthrough explanation

20 October 2026

Service and MOT were wonderful but I was very disappointed not to have the car washed and valet cleaned.

19 October 2026

I had arranged for a car wash as part of my service and booked this online as requested. On collection my car had not been washed, after spending quite a lot on the mini service this was disappointing

17 October 2026

Ongoing issues with new car. Unfortunately I feel customer services is not what it used to be. Given a courtesy car with used vape in front compartment and dirty socks in back, I do accept that the advertising on both sides of car. Prefer not too.

17 October 2026

Friendly and helpful service from Christian Knowledgeable

17 October 2026

Joshua King, Mini Vertu Durham did an excellent job during my mini service and MOT. We had the pleasure of dealing with him the previous year and he was good then. Impressed to see dog treats available for our greyhound. Very thoughtful Vertu!

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16 October 2026

Service reception staff friendly Kept up to date with service schedule with phone calls and work was completed in promised time frame

16 October 2026

A friendly person on reception organised the mot and service together. When ready a message complete with video sent reassuring all ok, then a print out ticked with everything done. Very reassuring and can drive away happy and safe.

15 October 2026

Staff are always knowledgeable, friendly and helpful. The only issue was the ridiculous time it took for Motability to approve the work. What should have been a couple of hours turned into all day! Annoying and frustrating for your staff too!

15 October 2026

Good experience

13 October 2026

Good service, very professional

12 October 2026

Well organized, very friendly and responsive team. Josh was super.

12 October 2026

Staff very polite and helpful booked my car in for the service over the phone. The lady was very helpful. When I visited the garage the man was helpful and kept me informed

11 October 2026

Fantastic staff , very knowledgable polite & wellbeing mannered . Always keen to assist you with any queries you have especially Joshua King on main desk

10 October 2026

Great service and communication

09 October 2026

Great service. Friendly & efficient

09 October 2026

Good service Home collection of vehicle was really helpful

08 October 2026

They respectfully looked after my car which is important to me. Other dealerships in the past have not and it came back to me scratched and swirled.

07 October 2026

Staff very pleasant and friendly

06 October 2026

I have confidence in the garage and the staff are polite and professional.

05 October 2026

Efficient and polite. Job done to time

05 October 2026

No issues and clear communication

04 October 2026

Josh personally fixed a warranty matter to save us having to make another visit. He went beyond what I expected to ensure we had good experience.

04 October 2026

staff were very good , completely satisfied.

03 October 2026

Salws person didnt seem at all interested, wanted to tell me they had got nback from holiday more than anything else. Both when dropping my car off and picking it back up.

03 October 2026

I was told mini didn't offer lifts, so I had to wait for car to be ready. 3 hours of my life I'll never see again. Never had any problems before.

02 October 2026

Everyone was very helpful and and they took the time to listen to me

01 October 2026

Happy with the work done and the email showing the check. Needed 2 tyres and weren't told this until later in the day. Purchased tyres elsewhere at a lower cost.

01 October 2026

Above and beyond service from Megan when due to a change in circumstances, I required a courtesy car at very short notice, Megan came though for me.

01 October 2026

No waiting time, and Tom was very friendly and knowledgeable overall a great experience

28 September 2026

Swift turnaround

27 September 2026

Faultless, kept upto date throughout repair. Very happy

27 September 2026

After quite a lot of phone calls from different over 2 days we finally had our problems solved be home visit .

27 September 2026

Christian introduced himself and offered any help we needed. His excellent knowledge of the different features of each model, a no obligation test drive and then kept me up to date with delivery, and did a first class handover. I am delighted.

24 September 2026

Excellent service. Charlotte was fantastic.

24 September 2026

Efficient, friendly service

24 September 2026

Always exceptional customer service from Durham team

23 September 2026

Good service and polite very attentive during pick up and drop off

23 September 2026

Good service

23 September 2026

Excellent as always, pleasant and friendly, efficient and timely.

23 September 2026

Fabulous service as always, nothing is bother, staff are helpful and friendly.

23 September 2026

Great team. Completed on time great job.

22 September 2026

Friendly and efficient

22 September 2026

No complaints

21 September 2026

No issues, quick and easy.

16 September 2026

Prompt reliable service. Collecting and delivering my car was really helpful Thank you.

16 September 2026

Everything that needed to be done promptly and efficiently. Service dept is excellent

15 September 2026

Easy kiosk checkin and key drop. A courtesy call letting us know the MOT was completed. Professional customer service.

15 September 2026

Fantastic service as always

14 September 2026

The process of getting the car its first MOT was seamless from booking to dropping the car off and collecting it once the work was done.

14 September 2026

Everything went smoothly and car ready on time

14 September 2026

Fast and efficient service at all times!

13 September 2026

Good service, clear information provided and regular updates

13 September 2026

Excellent service totealy professional service from start to finish

12 September 2026

Young gentleman that dealt with us was both pleasant and knowledgeable.

10 September 2026

Very helpful

10 September 2026

Seamless process & good communications. Friendly people with a helpful approach.

09 September 2026

Shocked to be told that the solution to a faulty front headlight will cost approximately £800.

09 September 2026

Very helpfull from start to finish everyone very polite and friendly

06 September 2026

I am completely satisfied!

05 September 2026

Easy to book, good communication and flexible in terms of drop off and pick up

03 September 2026

Easy to deal with and good communication

02 September 2026

Vertu Durham mini have always been excellent with my needs to deal with service and any problems I've had with my car.

02 September 2026

All went according to plan. Friendly, helpful staff

31 August 2026

Great service

31 August 2026

Josh was very good and communicated daily with updates

29 August 2026

Customer service was first class . Well informed staff .

29 August 2026

I was booked in for an MOT and was happy with the service.

25 August 2026

Went the extra mile

25 August 2026

Friendly staff The service is 5 ? Checkin & Checkout very easy In shop experience is excellent However, it quit difficult to book a service immediately & you should expect to wait for a rather long time. Change battery need to wait for 45 days??

24 August 2026

Good videos and updates, plenty calls and information from Josh. Promo completion

24 August 2026

I was kept up to date with everything going on and texts and phone calls to pay/collect which was great

24 August 2026

Quick, easy, clear information and no hard sell for add-on services.

23 August 2026

Helpful staff and delivery of my car after service.

20 August 2026

Good service provided but took a bit of time for booking through app.

19 August 2026

Quite satisfied is ok

16 August 2026

Vertu Mini in Durham City were friendly and highly professional.

15 August 2026

Work completed quickly and excellent customer service

14 August 2026

The staff were very friendly and helpful. My car needed to stay for the whole day for a system update, and as I was working a night shift, one of the MINI staff kindly drove me home. Really appreciated it!

12 August 2026

Service Manager Josh - great communication and attitude - clearly customer focused - well done Josh

12 August 2026

Helpful staff

12 August 2026

Staff are extremely helpful and pleasant

12 August 2026

Always professional, friendly and knowledgeable

12 August 2026

Quality of service and workman ship Josh at Customer service goes the extra mile to help and explain .

11 August 2026

10 out of 10 ??

10 August 2026

VERY DETAILED SERVICE

10 August 2026

On leaving the garage i had no alerts, however after 1 day i now have more alerts, why was this not found whilst in the garage?

10 August 2026

Drop off was a joke. The garage wasn't open and the cleaner gave me access the drop off boxes. Turns out that the service guy was on a course. Pick up was no better. I called continuously at 5.15 (5.30 collect)and was told

09 August 2026

Everything was done as needed. Car was collected and dropped off for me which was great. The member of staff who handled my car on the day was super helpful and knowledgeable very happy with the service I received

08 August 2026

Good customer service from beginning to end - perfect!

08 August 2026

Work completed quickly and efficiently at a very reasonable price.

07 August 2026

The person that welcomed and served me was friendly, professional and well informed

06 August 2026

Durham vertu were fine and fixed the problem after my car was taken from my home by the Mini breakdown service because a software glitch prevented my car from being used. I am disappointed that this should have happened to a brand new car.

05 August 2026

A good explanation of what will be done to my car- keeping me informed of when it will be completed and when it will be ready to pick up- Josh has been the person on the desk a few times over the last few years and he has been great