OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
118 ratings and 104 comments received in the last 90 days.
27 May 2026
Jack at MINI was amazing, couldn't have been more helpful and making the whole experience so special, the most caring and professional customer service I have ever received from a dealership, I felt like royalty through the whole experience 10/10
03 May 2026
Wall to wall welcome from the moment I walked through the door !
03 May 2026
good customer service
02 May 2026
Great service
18 April 2026
Thomas was amazing, so friendly and helped me so much. He knew I was nervous getting an electric/automatic car and he sat with me and went through everything, he was so nice.
18 April 2026
Excellent customer service, product knowledge and relationship building.
12 April 2026
Amazing Sales guy. Thank you jack for making it easy and straightforward ??
08 April 2026
Thomas finlayson qas excellent at explaining the whole process during my handover of the car Thank you so much he us a credit to mini Very friendly and nothing was any trouble
04 April 2026
All went very smoothly in terms of choice of vehicle - paperwork completion and keeping me informed of order progress.
30 May 2026
Always excellent service at Vertu, Durham ?? been a customer since 2017
30 May 2026
Done quickly and video explaining all of checks done
29 May 2026
Well organised and kept in touch to carry out the service. Service was completed in good timescale as agreed and received video if service to show what had been done.
24 May 2026
Excellent service. Friendly and helpful staff made the sale stress free.
24 May 2026
Really helpful always friendly and welcoming
23 May 2026
Staff helpful and polite, service complete quickly
22 May 2026
Very efficient
21 May 2026
An efficient and pleasant experience
21 May 2026
Excellent service great advise and promt work
20 May 2026
Brilliant service sorted problem I had with our minis instrument cluster, well pleased David
FIND Vertu Durham.
Address
- Broomside Park, Belmont, DH1 1HP
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0923
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
Address
- Broomside Park, Belmont, DH1 1HP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0191 357 0925
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
28 May 2026
Excellent service and staff.