About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

118 ratings and 104 comments received in the last 90 days.

28 May 2026

Excellent service and staff.

27 May 2026

Jack at MINI was amazing, couldn't have been more helpful and making the whole experience so special, the most caring and professional customer service I have ever received from a dealership, I felt like royalty through the whole experience 10/10

03 May 2026

Wall to wall welcome from the moment I walked through the door !

03 May 2026

good customer service

02 May 2026

Great service

18 April 2026

Thomas was amazing, so friendly and helped me so much. He knew I was nervous getting an electric/automatic car and he sat with me and went through everything, he was so nice.

18 April 2026

Excellent customer service, product knowledge and relationship building.

12 April 2026

Amazing Sales guy. Thank you jack for making it easy and straightforward ??

08 April 2026

Thomas finlayson qas excellent at explaining the whole process during my handover of the car Thank you so much he us a credit to mini Very friendly and nothing was any trouble

04 April 2026

All went very smoothly in terms of choice of vehicle - paperwork completion and keeping me informed of order progress.

See all reviews

03 April 2026

Smart,clean and comfortable showroom. Very knowledgeable, interested, helpful and engaged staff. Use of online and paper documentation efficient and swiftly dealt with.

03 April 2026

Loved the fact I got exactly what I wanted with no pressure

02 April 2026

Excellent from start to finish, great communication

01 April 2026

Everything was excellent, start to finish. Thomas was excellent and kept me informed every step of the way.

31 March 2026

Ellie and Jack were great overall, Jack really took his time showing all the new features in the car and I never felt rushed.

31 March 2026

Everyone very attentive all staff . Tom Sutton was great who I was dealing with always kept me up to date and talked me through the process. Tom explained everything about the mini and I can't fault the service I had on purchasing the car

31 March 2026

The whole process was really straightforward and progressed a lot quicker than I expected it to, with the delivery of my car being at least a month and a half earlier than expected

31 March 2026

Absolutely perfect. From the very Start we dealt with Christian Munden. He was so very friendly, thorough and helpful throughout. He made the whole experience so easy.

31 March 2026

great service, friendly, helpful, great communication and updates

24 March 2026

excellent service

21 March 2026

Tom was great - really helpful and let us posted on delivery times and necessary forms

13 March 2026

Completely satisfied the lovely lady that dealt with us very helpful and friendly

10 March 2026

Tom Sutton was great. We visited last year however we're not ready to make the decision. We got back in touch with Tom made an appointment and bought new car.

05 March 2026

Jack was excellent. Great communication and customer service.

30 May 2026

Always excellent service at Vertu, Durham ?? been a customer since 2017

30 May 2026

Done quickly and video explaining all of checks done

29 May 2026

Well organised and kept in touch to carry out the service. Service was completed in good timescale as agreed and received video if service to show what had been done.

24 May 2026

Excellent service. Friendly and helpful staff made the sale stress free.

24 May 2026

Really helpful always friendly and welcoming

23 May 2026

Staff helpful and polite, service complete quickly

22 May 2026

Very efficient

21 May 2026

An efficient and pleasant experience

21 May 2026

Excellent service great advise and promt work

20 May 2026

Brilliant service sorted problem I had with our minis instrument cluster, well pleased David

See all reviews

20 May 2026

Excellent service and staff

16 May 2026

Kept well informed and needed car back in the afternoon and they had the car ready and cleaned in time

13 May 2026

a pleasant experience from the moment Josh checked me in

12 May 2026

Booked in quickly, genuine parts mor cost but a known quality.

12 May 2026

Great service, Josh was fantastic kept me updated throughout

12 May 2026

Always polite and helpful!

12 May 2026

Problem seems to have been rectified . Very efficient service.

11 May 2026

Very friendly helpful young man

08 May 2026

Everyone from Josh at the desk to the mechanics were really helpful.

03 May 2026

Good service

02 May 2026

From reception to the service it was professional but also so friendly and helpful

01 May 2026

Sent a video, explained and showed evidence of tyre issues.

01 May 2026

The service went perfectly to plan

30 April 2026

Good job down all round

28 April 2026

Straight forward

28 April 2026

From the greeting to receiving the keys back Josh did a great job of communicating and managing my expectations.

28 April 2026

Josh is very helpful and went out of his way to make the visit as easy and convenient as possible.

25 April 2026

Very satified from booking to reception who arranged for earlier service and MOT. Work carried out was excellent.

24 April 2026

Communication was good and the whole process from booking in to collection was friendly and efficient

23 April 2026

Good service

23 April 2026

Booking in was easy. Service at centre very professional

22 April 2026

Great service as always. I would like to mention Josh who has looked after me on every step of my cars care with mini. He is professional member of yoyr team. He takes the time to get to know your customers and understand the needs of your customers.

21 April 2026

The representative I dealt with (Josh) was helpful, sympathetic and communicative, keeping me regularly updated and ensuring all repairs were completed in a timely fashion.

21 April 2026

All works sorted under warranty. Communication was good.

21 April 2026

Josh was on the ball sorting my problems required four new tyres. He also sorted an update on my sat nav. Josh was friendly and professional, he was able to answer any technical questions I had and nothing was a bother for him.

19 April 2026

Great customer service

18 April 2026

Polite and efficient with an accurate prediction of cost.

18 April 2026

Always good service

17 April 2026

The service given was excellent from start to completion. The help given by Josh was outstanding. In all aspects he was a credit to the company being helpful,cooperative and friendly.He deserves special mention.

16 April 2026

Excellent communication. Kept up to date with progress.

13 April 2026

all good

12 April 2026

Video really helpful, everything explained

12 April 2026

Good communication before service and completed in good time on day.

10 April 2026

Professional and knowledgeable. Smooth service and excellent staff

09 April 2026

We had to change the date of the service for personal reasons and we were treated professionally throughout. We were contacted about the outcome and received a video. It was perfect thank you.

06 April 2026

Very professional.

05 April 2026

Prompt , politeness, kept in touch about ongoing M O T .

05 April 2026

the service from josh was exceptional,a nice lad with a great attitude.

03 April 2026

Unfortunately the Centre failed to MOT my car on the booked in day we had to arrange to leave the car a 2nd day which was a unnecessary burden.

02 April 2026

Great communication and backed up with a 2 year warranty.

01 April 2026

Communication was fantastic from start to finish and a good price

30 March 2026

Every time we go in they always recognise us and treat us well

29 March 2026

Excellent service

29 March 2026

Amazing service at Mini Durham. Staff were professional and helpful. They kept us up to date with all planned diagnostics and outcome.

28 March 2026

Everything was what I expected it to be from initial contact through to finish.

28 March 2026

Great personal service. Nice area for waiting where I could do work on my laptop while waiting with wifi.

26 March 2026

Everything organised brilliantly. Set out clearly. Josh was great.

24 March 2026

Service was much quicker than expected. Didn't know quite why I needed. Code to get my keys back until I got there but still needed a person to hand back my hire car keys back to.

24 March 2026

Excellent service, from the moment I called until I got my car back. Everything was very quick and went smoothly.

23 March 2026

I've given this answer as it is the truth , and any questions I've asked they have been answered with a professional and understandable way. Josh who I saw today explained a few questions I asked him about my service which is due next year clearly

23 March 2026

Josh was very helpful

21 March 2026

Service Advisor Joshua King went above and beyond as usual

20 March 2026

No issues

20 March 2026

Dealership staff very friendly and professional. Got the car back in a timely manner as requested.

18 March 2026

Friendly and clear help and advice. Prompt service. Satisfactory as always.

18 March 2026

Everything worked like clockwork, the person who looked after me was professional, efficient and friendly.

17 March 2026

Excellent customer service!

17 March 2026

Excellent service as always.

17 March 2026

Easy to book in, friendly, polite staff. They go that "little bit further" to make you feel valued and that your custom is important to them. Job completed promptly and efficiently. Josh was super as always and you feel like an "individual

17 March 2026

Friendly polite staff NOT robots

16 March 2026

always great service

15 March 2026

Very helpful

15 March 2026

Professional service!

14 March 2026

Great service

12 March 2026

They did what they said they would and were pleasant

11 March 2026

As always top class service from every department -but especially this time having had some health problems to work round - all dealt with brilliantly by the team in all departments

09 March 2026

Faultless, done on time, friendly,cheerful, good job done.

09 March 2026

Staff always friendly, kind and helpful

09 March 2026

The car was serviced and corrective work carried out. When it returned to you for an MOT 2-3 weeks later we were told it required a new tyre to pass and they recommended a second tyre due to heavy wear.

09 March 2026

Josh at the Durham Vertu is brilliant. He is friendly and efficient

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Durham.

Address

Broomside Park, Belmont, DH1 1HP

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0191 357 0923

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map

Address

Broomside Park, Belmont, DH1 1HP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0191 357 0925

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map