About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

120 ratings and 103 comments received in the last 90 days.

12 April 2026

Amazing Sales guy. Thank you jack for making it easy and straightforward ??

08 April 2026

Thomas finlayson qas excellent at explaining the whole process during my handover of the car Thank you so much he us a credit to mini Very friendly and nothing was any trouble

04 April 2026

All went very smoothly in terms of choice of vehicle - paperwork completion and keeping me informed of order progress.

03 April 2026

Loved the fact I got exactly what I wanted with no pressure

03 April 2026

Smart,clean and comfortable showroom. Very knowledgeable, interested, helpful and engaged staff. Use of online and paper documentation efficient and swiftly dealt with.

02 April 2026

Excellent from start to finish, great communication

01 April 2026

Everything was excellent, start to finish. Thomas was excellent and kept me informed every step of the way.

31 March 2026

great service, friendly, helpful, great communication and updates

31 March 2026

The whole process was really straightforward and progressed a lot quicker than I expected it to, with the delivery of my car being at least a month and a half earlier than expected

31 March 2026

Ellie and Jack were great overall, Jack really took his time showing all the new features in the car and I never felt rushed.

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31 March 2026

Everyone very attentive all staff . Tom Sutton was great who I was dealing with always kept me up to date and talked me through the process. Tom explained everything about the mini and I can't fault the service I had on purchasing the car

31 March 2026

Absolutely perfect. From the very Start we dealt with Christian Munden. He was so very friendly, thorough and helpful throughout. He made the whole experience so easy.

24 March 2026

excellent service

21 March 2026

Tom was great - really helpful and let us posted on delivery times and necessary forms

13 March 2026

Completely satisfied the lovely lady that dealt with us very helpful and friendly

10 March 2026

Tom Sutton was great. We visited last year however we're not ready to make the decision. We got back in touch with Tom made an appointment and bought new car.

05 March 2026

Jack was excellent. Great communication and customer service.

04 March 2026

Friendly staff. Not pushy. Happy to help when we needed them to. Tom Sutton was brilliant. Made sure I had time to test drive a few different models, before deciding on the Countryman. He couldn't have been more helpful.

26 February 2026

Sales person was very helpfull

25 February 2026

Tom made the process exceptionally easy from start to finish. Good communications and personalisation.

17 February 2026

Exceptional service . Thomas was never pushy , really professional and well informed about options and the car at handover . Allowed time for any questions and friendly but respectful approach . Clearly believes in the mini brand and loves his job .

13 April 2026

all good

12 April 2026

Video really helpful, everything explained

12 April 2026

Good communication before service and completed in good time on day.

10 April 2026

Professional and knowledgeable. Smooth service and excellent staff

09 April 2026

We had to change the date of the service for personal reasons and we were treated professionally throughout. We were contacted about the outcome and received a video. It was perfect thank you.

06 April 2026

Very professional.

05 April 2026

Prompt , politeness, kept in touch about ongoing M O T .

05 April 2026

the service from josh was exceptional,a nice lad with a great attitude.

03 April 2026

Unfortunately the Centre failed to MOT my car on the booked in day we had to arrange to leave the car a 2nd day which was a unnecessary burden.

02 April 2026

Great communication and backed up with a 2 year warranty.

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01 April 2026

Communication was fantastic from start to finish and a good price

30 March 2026

Every time we go in they always recognise us and treat us well

29 March 2026

Excellent service

29 March 2026

Amazing service at Mini Durham. Staff were professional and helpful. They kept us up to date with all planned diagnostics and outcome.

28 March 2026

Great personal service. Nice area for waiting where I could do work on my laptop while waiting with wifi.

28 March 2026

Everything was what I expected it to be from initial contact through to finish.

26 March 2026

Everything organised brilliantly. Set out clearly. Josh was great.

24 March 2026

Excellent service, from the moment I called until I got my car back. Everything was very quick and went smoothly.

24 March 2026

Service was much quicker than expected. Didn't know quite why I needed. Code to get my keys back until I got there but still needed a person to hand back my hire car keys back to.

23 March 2026

Josh was very helpful

23 March 2026

I've given this answer as it is the truth , and any questions I've asked they have been answered with a professional and understandable way. Josh who I saw today explained a few questions I asked him about my service which is due next year clearly

21 March 2026

Service Advisor Joshua King went above and beyond as usual

20 March 2026

No issues

20 March 2026

Dealership staff very friendly and professional. Got the car back in a timely manner as requested.

18 March 2026

Friendly and clear help and advice. Prompt service. Satisfactory as always.

18 March 2026

Everything worked like clockwork, the person who looked after me was professional, efficient and friendly.

17 March 2026

Friendly polite staff NOT robots

17 March 2026

Excellent service as always.

17 March 2026

Easy to book in, friendly, polite staff. They go that "little bit further" to make you feel valued and that your custom is important to them. Job completed promptly and efficiently. Josh was super as always and you feel like an "individual

17 March 2026

Excellent customer service!

16 March 2026

always great service

15 March 2026

Professional service!

15 March 2026

Very helpful

14 March 2026

Great service

12 March 2026

They did what they said they would and were pleasant

11 March 2026

As always top class service from every department -but especially this time having had some health problems to work round - all dealt with brilliantly by the team in all departments

09 March 2026

Staff always friendly, kind and helpful

09 March 2026

Josh at the Durham Vertu is brilliant. He is friendly and efficient

09 March 2026

Faultless, done on time, friendly,cheerful, good job done.

09 March 2026

The car was serviced and corrective work carried out. When it returned to you for an MOT 2-3 weeks later we were told it required a new tyre to pass and they recommended a second tyre due to heavy wear.

04 March 2026

Because of the personal service I received from your advisor (Josh)

04 March 2026

Tom excellent ambassador for the mini brand, not pushy car sales just very friendly professional guy

03 March 2026

Excellent service as usual. Great customer service.

01 March 2026

Really great service!

25 February 2026

Josh and the team were great, clear communications throughout. Loved the video provided of all checks carried out. So incredibly easy from dropping my car off to collecting it. Very happy with everything. Amazing experience Vertu Mini team.

25 February 2026

Car was fixed within the hour; hour and a half was quoted.

25 February 2026

My washer filter was blocked, apparently this is due to not using the £26 BMW washer liquid ! Not once was I informed about this

25 February 2026

The level of service & customer care was exceptional from everyone concerned at the dealership for which I am extremely impressed & grateful.

25 February 2026

The dealership team I.e Josh and the business manager Owen were very helpful and empathetic of the safety issue. The service from Mini UK was unacceptable, extremely unhelpful and refused to address a safety issue until I contacted the CEO.

24 February 2026

Very courteous/friendly and professional service

24 February 2026

Josh and Andrea really looked after me. Being a senior citizen I stress when services come around but found this one to be very pleasant experience.

24 February 2026

Very happy with all aspects of service particularly Josh.

24 February 2026

Always kept informed,and repairs were all carried out on one visit.

23 February 2026

Josh works hard to anchor his customers relationship. He's knowledgable as well as approachable. This is something I value greatly

23 February 2026

Staff were very friendly kept me informed about my car. Informing me how much it was going to cost

20 February 2026

Quick efficient service provided from the moment I called to book my MOT to the completion.

19 February 2026

Service very good Ask for car to be valued when I took car in when I payed for service I asked has the car been valued I was told yes I would receive a message with it on. Still waiting .

17 February 2026

Perfect experience start to finish

17 February 2026

Lad on reception excellent

17 February 2026

Satisfied with the service given

16 February 2026

Friendly staff, kept me updated

10 February 2026

I was kept well informed about progress and explanations of the work carried out and the advisories was very clear. The customer service person was very patient and understanding.

09 February 2026

Very professional, friendly, helpful staff A special mention to Josh

08 February 2026

Good customer service

07 February 2026

I was well looked after as well.as my car

07 February 2026

Very professional friendly

06 February 2026

Josh was very helpful and informed me what was happening with my car step by step

05 February 2026

Couldn't fault anything, Josh the service advisor went above and beyond to help.

05 February 2026

Still a few issues with the computer but think it might be your software linking to Alexa which is faulty - as I pay a monthly fee to have this it's discounting that this is not working properly

03 February 2026

Friendly efficient service.

03 February 2026

Friendly relaxed and easy check in and out kept informed throughout

02 February 2026

Everyone was really helpful

02 February 2026

Service carried out at correct time and returned in time frame

02 February 2026

I had to return car as I was not running correctly .I was told new spark plugs were either faulty or not fitted corrctly

02 February 2026

Kept well informed on progress of repair and when car will be ready to pick up. Friendly and helpful staff

31 January 2026

I didn't have any problems and the service manager was pleasant and kept me updated on progress.

31 January 2026

From start to finish the communication is fantastic

31 January 2026

Excellent customer service from start to finish

27 January 2026

Very good communication and explanations

27 January 2026

I'm always happy with the service I get from Mini Vertu Durham

24 January 2026

All done as agreed

24 January 2026

I have always gone to mini for my service, as I trust their professional experience, knowledge and workmanship.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Durham.

Address

Broomside Park, Belmont, DH1 1HP

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0191 357 0923

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map

Address

Broomside Park, Belmont, DH1 1HP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0191 357 0925

Map

Areas served

Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map