About Your Local MINI Retailer

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OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

119 ratings and 83 comments received in the last 90 days.

28 November 2025

Read above

24 November 2025

Everything went smoothly....good communication

19 November 2025

Friendly staff and happy to help

18 November 2025

Thomas was really helpful during the process

04 November 2025

Faultless

03 November 2025

As above - efficient service & friendly staff

02 November 2025

Alicia was brilliant again, second purchase off her

01 November 2025

Alicia was 100% helpful with all aspects of the purchase

31 October 2025

Great staff always go an extra mile

21 October 2025

Tom was very helpful throughout

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28 September 2025

I knew what I wanted so the experience was much easier

26 September 2025

We have dealt with the same person for each of our cars and cant fault them Charlotte Huntington is our contact at Durham

12 September 2025

We were really looked after.

07 September 2025

We had a fantastic sales experience with Charlotte from Vertu Mini Durham

29 November 2025

Waited for car to be serviced which was useful and ready when they said it would be

28 November 2025

Efficient

27 November 2025

Satisfied

24 November 2025

Good service and care

23 November 2025

Staff great and car booked in promptly.

23 November 2025

Needed vehicle back earlier and contacted garage who got it done

23 November 2025

Very friendly service personnel, kept me informed throughout.

22 November 2025

Josh King was instrumental in making this service excellent He was at all times helpful professional and friendly. He was a credit to himself and your company

21 November 2025

When I checked in online I requested a car wash but when I collected it had not been washed.

19 November 2025

Kept informed throughout

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19 November 2025

Staff were great, no complaints ??

16 November 2025

They seemed disorganised - I was called after the car had been dropped off to go over the service and MOT requirements for a second time didn't send me a link to pay and 'forgot' to wash and valet the car.

16 November 2025

Too much waiting around for service. Overpriced cabin filter change I didn't for.

16 November 2025

Lovely car and everything well explained

15 November 2025

I want to particularly thank Andrea in Service for her incredible kindness and support in arranging for my car to be collected and dropped off even though I am out of area as things are very difficult for me at the moment, and also Josh for his help

15 November 2025

You are informed at all times what is happening ??

14 November 2025

Great service and smooth process for me fitted around work

12 November 2025

Extremely satisfied. I was kept well informed throughout customer journey

12 November 2025

Great service. Top loan car. Great people.

10 November 2025

Kept me up to date and I found the price for the work competitive with non main dealer prices. Only downside was it looked like the car was washed in a rush and it was obvious

09 November 2025

Prompt and kept you informed

07 November 2025

I didn't know how long car would take abd di not live in the area. The lovely gentkeman arranged a life home and vack ro garage. The driver was very friendly. Thank you both.

05 November 2025

Very professional always

02 November 2025

Quick, easy, good communication. Amazing courtesy car and easy process.

01 November 2025

Great service

31 October 2025

Everyone is so kind and polite

30 October 2025

Knowledgeable staff who fully explained the buying process.

29 October 2025

My car was repaired and returned in a timely manner. The young man at the service reception was very nice and helpful and kept me updated on the progress.

28 October 2025

Excellent

27 October 2025

My car was bought with you and have had all services and mot with you,you have always been helpful and fair thank you

26 October 2025

Found small problem, advisory concerning pads

26 October 2025

Katherine was very helpful

21 October 2025

Home delivery was really convenient. Recurring problem hopefully sorted now

20 October 2025

New car sorted with minimal fuss. All options clearly explained and we were kept updated throughout the process.

19 October 2025

If I could give more i would, nothing was a bother to staff, excellent service.

15 October 2025

Staff and technicians are amazing but do feel a little overwhelmed by the quote for servicing - even though got mini warranty and insurance! Been loyal to your dealership for over 15 years NOT my local dealer either

15 October 2025

Clean of the car always makes me happy

14 October 2025

Cost too much

13 October 2025

I was kept up to date with everything that was happening with my car. Very efficient. Everything was priced out so no surprise costs.

10 October 2025

See above

09 October 2025

Very professional

08 October 2025

James was very helpful and professional at Durham

07 October 2025

Excellent

07 October 2025

Great service by all involved

07 October 2025

kept informed of progress, outcome of service well explained

06 October 2025

Considerable improvement compared to Vertu Teeside Preston farm which I would only rate 1star.

04 October 2025

Greeted by Josh who explained the processes and timelines for the service/MoT and provided a breakdown of costs as well as loking after all our needs

03 October 2025

Everything ran smoothly

02 October 2025

Good service kept up to date with service throughout the day and advised of work required straight away

30 September 2025

Good communication and answered queries effectively

30 September 2025

All went really well

30 September 2025

Very satisfied

29 September 2025

Josh was a star, anticipating my arrival as he had spotted me parking my car. He was ready and waiting with all paper work, making handover fast and efficient. He kept me updated throughout, contacting me as soon as my car was ready. A great service!

28 September 2025

Jobs done to my requirements

28 September 2025

Meet and greet service was fantastic. We were really looked after

24 September 2025

Did what they said they'd do and fixed tyres.

23 September 2025

Andrea was so helpful and above all professional. Always puts the customer first, going above and beyond to ensure the client feels valued. Steven, was such a lovely person to deal with, very friendly and professional at all times.

16 September 2025

Whilst the personnel at Vertu with whom I had contact were excellent, unfortunately when I got the car back after having new tyres fitted to the front wheels the pressures appeared to be incorrect.

14 September 2025

Prompt service, kept updated at all times

14 September 2025

Easy to use

13 September 2025

They did everything asked if them in good time and explained all that was being carried out

13 September 2025

Josh was brilliant i had an emergency while my car was in.the garage i spoke to Josh and he had it sorted quickly for me i really appreciated his help.

13 September 2025

As above

12 September 2025

Helpful, courteous and patient. Car was cleaned on return.

10 September 2025

Always excellent

09 September 2025

Josh who dealt with my concerns on my mini was very professional and kept me informed all the time my mini was in the garage.

09 September 2025

As above

08 September 2025

Friendly attentive service

07 September 2025

Good service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Durham.

Address

Broomside Park, Belmont, DH1 1HP

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0191 357 0923

Map

Areas served

Durham, Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map

Address

Broomside Park, Belmont, DH1 1HP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

0191 357 0925

Map

Areas served

Durham, Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee

View map