OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
150 ratings and 106 comments received in the last 90 days.
11 March 2024
My vehicle was delivered sooner than expected and a collection date and time was arranged which suited me.
11 March 2024
Fantastic experience, Adam made the handover very special
10 March 2024
Amazing service
10 March 2024
Delivery was smooth and sales purchase was easy
09 March 2024
Excellent is the only way I can describe it.
08 March 2024
Love the car, delivered on time, great communication throughout
08 March 2024
Excellent and friendly service
07 March 2024
Brilliant team at Vertu Mini. Friendly, knowledgeable and always willing to go the extra mile.
06 March 2024
No pressure to buy and helpful salesman
19 March 2024
Great service and friendly staff
15 March 2024
Complimentary clean of car didn't fully get it clean but I know time is limited on Saturday service & MOT. Otherwise great work from the team
15 March 2024
Professional staff and excellent service
14 March 2024
Staff always helpful and polite
14 March 2024
Excellent
13 March 2024
Thorough feedback and friendly staff
13 March 2024
The service advisor, Nicole, was very polite and helpful
12 March 2024
My car was going to be valeted which inside was as new but the wash of my car was very disappointing windows I couldn't see out of the back window in my inspection my car had not been washed but a dry cloth rubbed on my body work and some scratching
12 March 2024
Everything ran smoothly from checkin to handover - friendly banter between us - free coffee!
11 March 2024
The whole experience was 1st class would defo recommend Vertu Mini Durham to anyone
20 March 2024
Even our children were made to feel welcome.