OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
129 ratings and 102 comments received in the last 90 days.
04 July 2026
Initial visit was just fact finding and every question was answered plus a very detailed knowledge of the products available
03 July 2026
Friendly people. Purchase made easy
02 July 2026
Staff are very knowledgeable and helpful.
26 June 2026
Jack was amazing, made me feel so welcome and I love my MINI, handover was so special under the cover and my name on the board, even for Motability I have never felt this special as a customer, thank you again!
23 June 2026
Could not have had better customer service
20 June 2026
Great service
20 June 2026
Jack went above and beyond for me
16 June 2026
Jack was very professional, he was also lovely . He went through every thing making start to finish a seamless thankyou
12 June 2026
We are very satisfied with our Mini. We were really happy with the service we recieved from the centre.
11 July 2026
Professional and friendly staff. Excellent service as always
08 July 2026
The ladies on the service desk are so helpful and understanding. F ty I'm arriving to leaving couldn't fault the overall service
07 July 2026
Polite and helpful through out
06 July 2026
Friendly staff member called Josh polite and dealt with what was needed.
05 July 2026
Excellent
04 July 2026
Dropped car off at 8.30 and it was still not ready at 5pm. I was told it would be all day as major service and MOT but I think I saw it still on the ramp when I went to collect it. No one available to wash it so was offered a free one another time.
01 July 2026
Service was good and easy to do However service log on the car computer not updated. Last year service logs went missing. I have paper work so not a issue but always good it the car computer log is up date Josh was good as previous year
30 June 2026
Really great customer service, fit me in for diagnostics after a warning light came on. Just a shame about the outcome (more than it's worth to fix) but at least the advice was honest.
29 June 2026
3 Took a lot longer than thought, we had to get the bus home which wasnt great
29 June 2026
Simple and efficient process Joshua is an excellent employee and very customer oriented
FIND Vertu Durham.
Address
- Broomside Park, Belmont, DH1 1HP
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0191 357 0923
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
Address
- Broomside Park, Belmont, DH1 1HP
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0191 357 0925
Durham as well as surrounding areas including Hartlepool, Stockton-on-Tees, Bishop Auckland and Peterlee
06 July 2026
Quick and easy process to order the car