All down to Christian

I have had 2 minis on my motability I am always looked after and as a disabled person they respect you which means a lot great customer service over al departments I have used

All easy. Regular phone calls to keep me updated.

Everything went very smoothly. Staff were knowledgeable, enthusiastic, and keen to be helpful.

The sales team ensured the purchase of my mini was a very enjoyable experience. From initial contact, to driving away in my new mini, each step was hassle free . Christian, Ellie and Charlotte made this an enjoyable experience.

Good customer service

Can't fault it.

Was kept up to date at each stage of the process and given updates weekly

The salesman listened to me and kept me informed of the process on a regular basis. Delivery day was made special ..thankyou

Natalee took us, my wife and I , in hand and made the whole experience a pleasure ,and kept us up to date at every step.. My Mini is a Motorbility car for three years and satifies all my reqirements, makes Driving a pleasure. Thanks to all at Mini...

Ease of booking/ great service/ overall very happy

the staff were very courteous and I would like to Thank them

My video was very informative and I felt My mini had been checked to a high standard

In spite of the pandemic I was still able to work through the fine details of my new car, including the optional extras, on line at home without any problems.

Despite suffering a breakdown, the service provided by Vertu Mini Durham was outstanding. The work by the engineers was first class and the service provided by Andrea in Service Reception was similarly OUTSTANDING!!

Professional and personable throughout. I understand the experience has changed dramatically due to Covid and I was very wary at first however the process was seamless and Natalie was honest and reassuring throughout.

Would have put completely satisfied but no valet done on car - only washed

no problems

Excellent

will always use mini durham when buying a car

As above

Same as above, brilliant and very friendly.

Good customer service

Having bought countless minis over the years I have to say the total experience from Durham mini ticked all the boxes , many thanks

Listened to my concerns about my mini, rectified the problem, polite, timely service

Excellent

Great customer service - not pushy at all.

Stefan and Ellie absolutely outstanding kept in touch allowing me time to think and time to make the decision to buy a new mini

Excellent organistion and communication especially from Andrea

Andrea in mini service is excellent, timings were good, clear information provided re the service

Easy to book, easy to drop car off and collect. They were open about time car might be ready and rang me to let me know when it was.

Everything just as it should be - no hiccups

Given current Covid concerns, I was very satisfied with the measures in place at the garage to minimise contact/ keep things clean.

very professional

Everything was done as I asked and MINI kept in contact with me throughout the day.

It was so easy to arrange!......they collected the car at my home and brought it back afterwards! I got a video report of the checks done and they advised of work which needs to be carried out over the next few months!

Again we felt Christian and the team at Vertu Mini Durham were fantastic and so helpful

I received regular updates whilst my car was being checked, car cleaned inside and out and delivered to my home. Amazing experience.

Friendly and knowledgeable staff

All good however I think the courtesy car xs is expensive @ £20

Everything was demonstrated very well. Very safe.

.

Very happy with the service given

Charlotte and Ellie went above and beyond. Always kept me updated, were really honest and even arranged a courtesy car until my new one arrived.

Brilliant customer service Quick and easy to book Fab payment plans

Everything explained simply. Car was dealt with professionally.

Everything was great but delivery date did change a few times

Andrea at DURHAM always helped me

Staff were extremely helpful and accommodating

No fuss kept me informed