Excellent staff in all departments, service desk and the mechanics doing the service work.

Service was organised to fit in with looking after my disabled child and my work commitments - after the service car was cleaned and I have had no concerns about my car at all - I am totally confident in the service my car has had.

Good service

Almost all issues were addressed

Car delivered to door due to unforeseen circumstances on my behalf. Good communication with Christian throughout.

Great work by Natalee and Ellie. I was completely satisfied with the hand over.

The team at Vertu Durham are positive, professional, punctual and polite. What more could you ask for from a dealership.

Helpful reception , efficient friendly service desk, work completed in good time, appreciate video footage

I was kept informed about my minis progress.

Straightforward, kept well informed

I am always happy with the stand àrd of service given.

Good service , good communication and loved video

Pleasant experience professional knowledgeable staff

My car was collected and delivered back to me within the time parameters I was given. The video supplied was helpful and informative.

Very obliging and helpful. They collected the car and returned it to me and kept me informed of the progress with the work carried out.

Although it was a while in arriving it was worth waiting for

Excellent service from the start from Natalee at Vertu Durham

Great service

Good customer service

Excellent service as expected

Didn't feel pressured by sales lady

Friendly staff, service carried out within allotted time

The service representative went above and beyond to ensure that I was fully aware of what had happened when my mini was at another dealership. She was friendly and transparent which made a refreshing change . Definitely great customer service.

Andrea is always very helpful

Car service and warranty claim completed promptly with zero quibble. Resolution of warranty issue in particular was exemplary customer service.

Good service

professional service, friendly service

Friendly and efficient people who are genuinely interested and love Minis

Thorough examination and good delivery and collection service.

Great service as ever.

Totally happy

Our sales girl was very good

I only attended the mini centre for drivers, the rest was done via telephone/email which was very convenient for me.

Very easy to arrange an appointment Staff very friendly and efficient Mini picked up from my home address and returned

No issues whatsoever , car was beautifully presented

Good deal.